Home > About Us

About Us

Using a Hanco ATM machine

Providing efficient, secure cash machines is only one piece of the Hanco picture

At Hanco, we recognise the importance of delivering a class-leading service to meet the needs and expectations for both our current and future customers.

Once you have chosen the cash machine option best suited for your business, we will arrange to install and service your cash machine at a time that is convenient to you. You and your staff will receive full training upon installation, so you'll be able to see the benefits straight away.

Require support from Hanco? Our friendly, expert technical advisors from our Customer Services team are available 24 hours a day, 363 days a year. With Hanco, help is always at hand to maximise the uptime of your cash machine.

Results build a better picture:

  • Every year, Hanco handles over 100,000 calls.
  • 98% of all customer calls* are answered the first time.
  • 3 out of 4 cash machines are simply fixed over the telephone at first point of contact without a need for an engineer visit.
  • With an extensive fleet of nationwide engineers, you'll be assured we're always close by.

You will have the peace of mind that our cash machines are covered for all standard servicing, including call-out, labour and parts. Currently, many thousands of our cash machines are providing convenient, reliable sources of ready cash for consumers throughout the UK, generating increased footfall and business for our customers. If you'd like to join them, simply get in touch.

*Calls measure from January to April 2008