Rags Lalli, an RBS business bank customer, was introduced to Hanco by his bank manager – ‘I had been thinking about a cash machine for a while as my customers were forever complaining that the next nearest machine was always out of service and the alternative was a bus ride into town, but I wanted to go with a reputable partner as it would be my cash going in the machine each day.’
‘With Hanco being part of the bank my decision was a lot easier, and my bank manager was absolutely right it’s been one of the best moves I’ve made. Although some of my customers were initially put off by the charges I think they now value the convenience – they visit more often because now they can get cash out and I’m even seeing new faces come in. The majority go on to top-up shop here in my store, which means the cash I put in the machine in the morning is back in my till in the afternoon! I do over 350 transactions a month which means about £20k a month goes straight into my account so I don’t need to transport the takings each day which makes me feel safer.’
‘When you not only take into account the income from the surcharge that I make but also the increased footfall and customer spend that I’ve gained – the cash machine has probably already paid for itself – as I say it’s one of the easiest purchase decisions I’ve had to make!’